Contact Us
We're here to help with your OLEEK Memories Book
Email Support
For technical support, product questions, or assistance with video conversion, email us at:
support@oleek.comWe typically respond within 1 business day.
Common Issues
- • "No Files Found" error → Troubleshooting
- • Video won't convert → Try converter
- • Battery issues → Battery care
- • Device won't turn on → See FAQ
What to Include in Your Email
To help us assist you faster, please include:
- Device model: 16GB or 32GB, cover design
- Purchase date: Approximate month/year
- Issue description: What's happening and when it started
- Video details: File format, size, source (if conversion issue)
- Steps you've tried: What troubleshooting you've done
For Amazon Orders
For order status, returns, or shipping questions, please contact Amazon customer service directly through your order page.
View Amazon Orders